Jay serves as Director of Operations & Technology for Charlotte-based Northwood Ravin, a leading multifamily development, construction, and management firm. In this role, Jay is responsible for implementing and overseeing systems, processes, and policies across the NWR portfolio, in addition to training on-site teams. Jay has served as Chair of the RHA PAC Board of Directors since its inception in 2019. He’s also served on the GCAA Bus Tour Committee for the past 5 years. Jay has worked in the industry for almost 15 years, beginning his career on-site and since then working roles in corporate operations & training, and as a Regional Director.
One of the favorite things about my job is collaborating with our site teams to learn what they love and what they find challenging at their communities. I like the process of solving for a solution to a problem, whether that be through a process improvement or a brand-new technology platform we can use to improve. I also love discovering innovative ways to enhance the resident experience. I want for site teams to feel confident, supported, and well-trained in order to succeed and grow in their roles and in their careers. These are many of the same reasons I enjoy serving on the RHA PAC Board of Directors.
Jay lives in the Lake Wylie area with his wife and two kids, Grady (4) and Hadley (1 ½). He enjoys traveling and biking with his family, cooking, trying new restaurants, and spending time on the lake.